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OwnerListens helps businesses provide excellent service, get the most out of each employee and build a personal relationship with each customer.

WHAT CUSTOMERS EXPECT

Mobile

Chat with customers the way they talk to family and friends: on mobile!

Instant

Customers expect responses as instant as the social media and texting they’re used to.

Personal

Making a personal connection is the difference – speak directly with customers.

Exceed Customer Expectations

REAL TIME CUSTOMER SERVICE

Don't let a customer walk out empty handed because they couldn't find a sales associate or were embarrassed to ask a question...

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PERSONALIZED SERVICE

Open the door to 1-on-1 relationships with customers and discover your star employees in the process...

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IN THE MOMENT FEEDBACK

Monitor quality and employee performance at each point of service. With in-the-moment feedback, every customer...

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MEASURE AND TRACK

Which stores are providing great service?
Which employees are doing an exceptional job?
Are customers satisfied ...

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the results

Increase customer loyalty and revenue

Save on contact center costs

Make in-store staff more efficient

Check out what people are telling businesses on OwnerListens

Thanks for getting back to me Carlo. I didn't feel comfortable speaking up in person which is why I didn't say anything to the woman washing my hair. The rest of the experience was great! Thanks!

Please get larger cups for water so you don't have to interrupt conversations every five minutes for a refill. Sat for lunch today and was interrupted six times.

The nurse here texted on his phone with a glove on and didn't change his glove before touching patients. Not sanitary!!!

Love coming here but sometimes your containers can be a little sticky. Do you wipe them before serving?

No one was at the concierge desk - we had to wait five minutes and ask someone cleaning the floor if we were at this right place. That person didn't know English. Not the best check in experience.

I was super disappointed in the seasonal fruit plate. It was so watered down - was it from the bottom of some large bowl/container or do you prepare it individually. $15 was not worth it.

What's the deal with the tables? They were dirty outside - I'm not the only person who notices it, I'm sure.

I bring my team here and this time the wifi in the conference room was really bad and there was no one available to help for a long time. Were you short staffed today?

What are your hours? The website doesn't say.

With whom do I get in touch to set up a meet up here?

Amazing experience upstairs just now. The maitre d' was incredibly helpful and made us feel very welcome though we were a walk in. Food was excellent - I will be thinking about the pesto that came w the hand pulled mozzarella for some time! The waitress was incredibly knowledgable about the wines and types of grapes which helped us select just the perfect bottle. Only negative comment I had was that the waitress's black vest and apron were somewhat soiled and I noticed that in some of the other staff too but that's trying really hard to find something negative in a perfect experience. Thank you for a wonderful dinner experience!

How often are the mouth pieces cleaned?

Very long wait this morning

Nice space, need to bus tables a little faster...

Visited this Cafe on Pier 3 for the fifth time in 2 weeks. I adore the food and the spirit of the menu which has kept me coming back. However, I have now been greeted by the staff at the front in a 'can't be asked kind of way' 3 times and it's not been much different in the takeout section. The staff always seems overwhelmed w little space to smile and interact w customers w eye contact. It just doesn't feel good to arrive and be seated/place an order which is beginning to affect my wanting to come

The waitress was super nice! I love coming here but whatever you use for the wrap (flat bread?) was a little stale today.

The duck breast tonight was out of this world. I love how warmly we are greeted by the hostess every time - she always stops for a little chat - and Elroy is an amazing barman who always takes such good care of us and remembers all those little details of how we like our food and drinks. Pls make the salmon on the lentil bed and fennel a permanent part of the menu - it's my favorite and I've tried them all ;-)

Seems like good value but I felt shortchanged. You can get a massage of this quality even at a mediocre hotel. I was expecting more from a 5 star property. Underwhelming

Password for Internet is offensive. Change it asap. Really.

This writing on the treatments board is hard to read at the counter distance unless you have great eyesight. Please print a handout brochure or something else closer.

Not a great atmosphere and employees were rude and impatient. Thought you'd want to know, as the owner.

Love this place! Great haircuts and great service!

Fresh flowers and friendly employees. Made my weekend to get flowers from you.

LOVE GHOST RIVER!!! went on the tour.. learned so much! My husband and I loved it

The energy bars are located in at least two different locations. You should consider combining these so it is easier to find and compare them. I efficiency in my supermarket.

I would like to compliment you on your wonderful flavors. I love the smooth custard. But your shop needs a facelift and more sales people. It's very gloomy in there and I can never find help :(

I do often wish you stayed open later...even 30 minutes, an hour would be awesome so I can come shop right after work and not just the weekend.

Pls could you stock more fun individually wrapped candy for Halloween. I'd love to be able to give away more natural and better for you candy this year. We bought Annie's 'gummybears' and Endangered Species chocolates last year but more choices and a more colourful assortment would be great. Thank you!

Thanks dr Wong for your hospitable services. The waiting times are less, you have good customer service and you keep my teeth in good shape!

I wish you had a more extensive half bottle section or sold little pitchers of your wines by the glass

So you all do tours? I have a group of relatives coming to town soon.

I wish you had a special discount for poor students like I am! This is a college town after all

Your bathrooms are absolutely revolting. More like a motel than a luxury hotel like your website describes.

Only went here bc I was on a road trip. Wish I hadn't stopped bc I had to stop a lot after eating here. You kitchen must be dirty.

I find the whole outdoor seating thing to be confusing - one day it's open seating, the other its not. What's the deal? Be consistent please.

I love the classes! everything I have ever bought or made here I fall in love with I even end up buying the same thing as a wedding gift!

I realize that bars are in two different locations. Maybe signage would help people to find the two areas if you can't combine them?

The wobbly tables gotta go. So annoying.

Nice place and Brazilian came out great but my only problem is your reservation system - I had an appointment but had to wait 20 minutes. Caused us to miss an appointment.

So much fun - great place to have a birthday party. I just wish you had more slots at the spa for all of us.

Fun place but we could have used something to dip the sweet potato fries in- doesn't it come with something?

Great staff. Food has gone a bit downhill in recent months.

Josh is doing a great job. My car was pristine coming out of the wash.

Food was okay - you should think of someway to make your veggie plate more exciting though!

Great place and loved the open face sandwich. Why don't you serve any lemonade?

The gnocchi alla baba was okay- can I order it and add a sausage or some kind of meat to the dish? It's just not enough.

Nice gluten free menu but I didn't get any cucumber with my trio of hummus - wasn't it supposed to come with cucumber?

Had the calamari and it didn't come with any lemon. Disappointed.

The areas de queso were really good. The chille relleno could have used more salsa- can we get extra next time or does that cost more?

How is the spanakotiropita supposed to be served? Mine was cold and I expected this to be hot- am I wrong or was the dish served too late or something? Bob

OWNERLISTENS NOW SUPPORTS iBEACONS

Are you interested in learning how long customers wait in line before giving up?

Would you like to know when customers can’t find a product so you can send help?

When a customer leaves the store, would you like to collect their feedback or a net promoter score?

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online buzz

"We live in the future now, where reviews live forever. Where a few lil’ red stars can make or break your business. OwnerListens, a startup that spun out of a hummus shop in Palo Alto, is trying to give customers a more direct alternative to Yelp"

"Owner Oren Dobronsky noticed that patrons would usually request to speak with him to leave positive or negative feedback — but he wasn’t always around to hear it. Dobronsky also came to the conclusion that it’s easier to offer incisive feedback (highly valuable for any business) in an anonymous setting. He’s got a point."

"Business owners who aren’t collecting data are facing a major opportunity cost. Even when the data is readily available, businesses seldom think to capture it. This process requires upfront planning. Once the right systems are in place, however, business owners can focus on collecting the exact information that they need."

Request a Demo

  • Provide your contact info and an
  • OwnerListens specialist will contact you shortly.

Or call us at: 650-308-8423

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OVER 50% OF CUSTOMERS MAKE PURCHASE DECISIONS BASED ON ONLINE RATINGS AND SOCIAL MEDIA

OwnerListens protects and improves your business reputation

Feedback

Increase online ratings
by preventing
negative reviews

Shine

Publish positive
feedback on
social media

Mobile Marketing

Send customers
mobile offers to
inspire loyalty

Report

Track ratings trends to improve business performance

Dashboard

Monitor multiple locations, managers, and staff in real time

HOW IT WORKS

OwnerListens sits between the business
and the customer’s device to protect
both side's privacy.

Complaints, questions and
compliments are delivered
privately and immediately.

The Business can reply in real time, compensate, and invite the customer
to special offers.

OwnerListens offers five products that help your clients grow their businesses, both in terms of customers and dollars.
As a reseller, offering value added services on the OwnerListens platform provides you a stable, recurring stream of monthly revenue.

Feedback

Increase online ratings
by preventing
negative reviews

Shine

Publish positive
feedback on
social media

Mobile Marketing

Send customers
mobile offers to
inspire loyalty

Report

Track ratings trends to improve business performance

Dashboard

Monitor multiple locations, managers, and staff in real time

Better retention, higher profitability, greater customer satisfaction. When our customers win, we win. OwnerListens makes that happen.

Jay Skowron, Hospitality Defender

Program Attributes:

  • Charge the business what you want, just pay a flat rate fee per location to OwnerListens
  • Learn to implement OwnerListens products in under 60 minutes, and access educational and support resources 24/7
  • Get field-tested sales materials, along with professionally designed in-store signage

Started in 2011 by a restaurant owner and a tech entrepreneur, OwnerListens has grown to serve over 4,000 businesses in all 50 States.
Our products serve all types of businesses including: restaurants, coffee shops, dentists, auto mechanics, hotels, and more!

What’s in it for you as a value-added reseller?

More, stable monthly revenue, and a deeper engagement with your clients.
With 25 business locations signed on, you could make an additional $5,100 EVERY MONTH.

What’s in it for your clients?

Improved online ratings, increased revenue, and enhanced customer retention and loyalty.
The typical OwnerListens business sees a ½ to 1 Yelp star improvement within 6 months

It’s simple to get started:

  • Fill out the short application form
  • An OwnerListens Reseller Specialist will contact you regarding your authorization
  • Complete a 90 minute online training program

Questions about the Reseller Program?

Call us at: 650-308-8423

Please enter your name
Please enter a valid email

OWNER TESTIMONIALS

Lily Kolkema, Philz Coffee

We really want to know what our customers think, the good and the bad, so we can provide the best experience possible and meet the individual needs of separate locations.
OwnerListens is one of the ways we have nurtured such a loyal clientele.

Katie Manijak, Whole Foods Palo Alto

With direct customer feedback, we can stay current on how our shoppers feel and how well our Team Members are doing.
We can also respond much faster via the OwnerListens inbox compared to trying to decipher handwritten letters ...
It's completely anonymous and allows shoppers to ask questions they may otherwise not feel comfortable asking.

Winston Wint, Mango Caribbean Restaurant & Bar

OwnerListens is the piece that puts owners and consumers together ... If someone is going to sit at the end of the meal and send the owner a message, I'm going to take that more seriously.
The instantaneous messaging is key. It's fresh in my mind, it's fresh in my employee's minds, and we can address the situation immediately.

Shoshana Chopra, All Spice

I have OwnerListens messaging in my check presenters. It's really effective and I respond to all my feedback.

Over 4000 businesses are already
listening across the US and Canada

Questions or feedback?
Questions or feedback?
Text us:
650-825-1166