Customers are more demanding than ever. Businesses must evolve to keep up. OwnerListens helps businesses provide excellent service, get the most out of each employee and build a personal relationship with each customer without breaking the bank.
WHAT CUSTOMERS EXPECT FROM BRANDS THEY LOVE
Customers use their smartphones to chat with family and friends. Want to be a friend to your customers? Chat with them.
Customers hate waiting. They expect businesses to be as responsive as the instant messaging and social media platforms they are used to.
Customers want to talk to a real person. You have real people in your stores and offices, but they don’t make a real connection with customers.
Customers don’t like giving out their private info. You must earn their trust first. Sending lots of emails and begging for Facebook likes does not create trust.
"We live in the future now, where reviews live forever. Where a few lil’ red stars can make or break your business. OwnerListens, a startup that spun out of a hummus shop in Palo Alto, is trying to give customers a more direct alternative to Yelp"
"Owner Oren Dobronsky noticed that patrons would usually request to speak with him to leave positive or negative feedback — but he wasn’t always around to hear it. Dobronsky also came to the conclusion that it’s easier to offer incisive feedback (highly valuable for any business) in an anonymous setting. He’s got a point."
"Business owners who aren’t collecting data are facing a major opportunity cost. Even when the data is readily available, businesses seldom think to capture it. This process requires upfront planning. Once the right systems are in place, however, business owners can focus on collecting the exact information that they need."
OVER 50% OF CUSTOMERS MAKE PURCHASE DECISIONS BASED ON ONLINE RATINGS AND SOCIAL MEDIA
OwnerListens protects and improves your business reputation
HOW IT WORKS
OwnerListens sits between the business
and the customer’s device to protect
both side's privacy.
Complaints, questions and
compliments are delivered
privately and immediately.
The Business can reply in real time, compensate, and invite the customer
to special offers.