Customers!

We offer the same services and much more!
  • SUBMIT YOUR INFO TODAY
  • FOR A ONE MONTH FREE TRIAL

Questions about our services?

Call us at: 650-308-8423

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ENTER YOUR BUSINESS NAME AND LOCATION

Download OwnerListens

or Text "Feedback" to 33733 to download the free app

Customers are more demanding than ever. Businesses must evolve to keep up. OwnerListens helps businesses provide excellent service, get the most out of each employee and build a personal relationship with each customer without breaking the bank.

WHAT CUSTOMERS EXPECT FROM BRANDS THEY LOVE

Mobile

Customers use their smartphones to chat with family and friends. Want to be a friend to your customers? Chat with them.

Instant

Customers hate waiting. They expect businesses to be as responsive as the instant messaging and social media platforms they are used to.

Personal

Customers want to talk to a real person. You have real people in your stores and offices, but they don’t make a real connection with customers.

Private

Customers don’t like giving out their private info. You must earn their trust first. Sending lots of emails and begging for Facebook likes does not create trust.

Exceed Customer Expectations

REAL TIME CUSTOMER SERVICE

Don't let a customer walk out empty handed because they couldn't find a sales associate or were embarrassed to ask a question...

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PERSONALIZED SERVICE

Open the door to 1-on-1 relationships with customers and discover your star employees in the process...

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IN THE MOMENT FEEDBACK

Monitor quality and employee performance at each point of service. With in-the-moment feedback, every customer...

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MEASURE AND TRACK

Which stores are providing great service?
Which employees are doing an exceptional job?
Are customers satisfied ...

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the results

Increase customer loyalty and revenue

Save on contact center costs

Reduce in-store headcount

OWNERLISTENS NOW SUPPORTS iBEACONS

Are you interested in learning how long customers wait in line before giving up?

Would you like to know when customers can’t find a product so you can send help?

When a customer leaves the store, would you like to collect their feedback or a net promoter score?

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online buzz

"We live in the future now, where reviews live forever. Where a few lil’ red stars can make or break your business. OwnerListens, a startup that spun out of a hummus shop in Palo Alto, is trying to give customers a more direct alternative to Yelp"

"Owner Oren Dobronsky noticed that patrons would usually request to speak with him to leave positive or negative feedback — but he wasn’t always around to hear it. Dobronsky also came to the conclusion that it’s easier to offer incisive feedback (highly valuable for any business) in an anonymous setting. He’s got a point."

"Business owners who aren’t collecting data are facing a major opportunity cost. Even when the data is readily available, businesses seldom think to capture it. This process requires upfront planning. Once the right systems are in place, however, business owners can focus on collecting the exact information that they need."

Request a Demo

  • Provide your contact info and an
  • OwnerListens specialist will contact you shortly.

Or call us at: 650-308-8423

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OVER 50% OF CUSTOMERS MAKE PURCHASE DECISIONS BASED ON ONLINE RATINGS AND SOCIAL MEDIA

OwnerListens protects and improves your business reputation

Feedback

Increase online ratings
by preventing
negative reviews

Shine

Publish positive
feedback on
social media

Mobile Marketing

Send customers
mobile offers to
inspire loyalty

Report

Track ratings trends to improve business performance

Dashboard

Monitor multiple locations, managers, and staff in real time

HOW IT WORKS

OwnerListens sits between the business
and the customer’s device to protect
both side's privacy.

Complaints, questions and
compliments are delivered
privately and immediately.

The Business can reply in real time, compensate, and invite the customer
to special offers.

OwnerListens offers five products that help your clients grow their businesses, both in terms of customers and dollars.
As a reseller, offering value added services on the OwnerListens platform provides you a stable, recurring stream of monthly revenue.

Feedback

Increase online ratings
by preventing
negative reviews

Shine

Publish positive
feedback on
social media

Mobile Marketing

Send customers
mobile offers to
inspire loyalty

Report

Track ratings trends to improve business performance

Dashboard

Monitor multiple locations, managers, and staff in real time

Better retention, higher profitability, greater customer satisfaction. When our customers win, we win. OwnerListens makes that happen.

Jay Skowron, Hospitality Defender

Program Attributes:

  • Charge the business what you want, just pay a flat rate fee per location to OwnerListens
  • Learn to implement OwnerListens products in under 60 minutes, and access educational and support resources 24/7
  • Get field-tested sales materials, along with professionally designed in-store signage

Started in 2011 by a restaurant owner and a tech entrepreneur, OwnerListens has grown to serve over 4,000 businesses in all 50 States.
Our products serve all types of businesses including: restaurants, coffee shops, dentists, auto mechanics, hotels, and more!

What’s in it for you as a value-added reseller?

More, stable monthly revenue, and a deeper engagement with your clients.
With 25 business locations signed on, you could make an additional $5,100 EVERY MONTH.

What’s in it for your clients?

Improved online ratings, increased revenue, and enhanced customer retention and loyalty.
The typical OwnerListens business sees a ½ to 1 Yelp star improvement within 6 months

It’s simple to get started:

  • Fill out the short application form
  • An OwnerListens Reseller Specialist will contact you regarding your authorization
  • Complete a 90 minute online training program

Questions about the Reseller Program?

Call us at: 650-308-8423

Please enter your name
Please enter a valid email

OWNER TESTIMONIALS

Lily Kolkema, Philz Coffee

We really want to know what our customers think, the good and the bad, so we can provide the best experience possible and meet the individual needs of separate locations.
OwnerListens is one of the ways we have nurtured such a loyal clientele.

Katie Manijak, Whole Foods Palo Alto

With direct customer feedback, we can stay current on how our shoppers feel and how well our Team Members are doing.
We can also respond much faster via the OwnerListens inbox compared to trying to decipher handwritten letters ...
It's completely anonymous and allows shoppers to ask questions they may otherwise not feel comfortable asking.

Winston Wint, Mango Caribbean Restaurant & Bar

OwnerListens is the piece that puts owners and consumers together ... If someone is going to sit at the end of the meal and send the owner a message, I'm going to take that more seriously.
The instantaneous messaging is key. It's fresh in my mind, it's fresh in my employee's minds, and we can address the situation immediately.

Shoshana Chopra, All Spice

I have OwnerListens messaging in my check presenters. It's really effective and I respond to all my feedback.

Over 4000 businesses are already
listening across the US and Canada