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OwnerListens helps businesses provide excellent service, get the most out of each employee and build a personal relationship with each customer.

WHAT CUSTOMERS EXPECT

Mobile

Chat with customers the way they talk to family and friends: on mobile!

Instant

Customers expect responses as instant as the social media and texting they’re used to.

Personal

Making a personal connection is the difference – speak directly with customers.

Exceed Customer Expectations

REAL TIME CUSTOMER SERVICE

Don't let a customer walk out empty handed because they couldn't find a sales associate or were embarrassed to ask a question...

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PERSONALIZED SERVICE

Open the door to 1-on-1 relationships with customers and discover your star employees in the process...

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IN THE MOMENT FEEDBACK

Monitor quality and employee performance at each point of service. With in-the-moment feedback, every customer...

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MEASURE AND TRACK

Which stores are providing great service?
Which employees are doing an exceptional job?
Are customers satisfied ...

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the results

Increase customer loyalty and revenue

Save on contact center costs

Make in-store staff more efficient

Check out what people are telling businesses on OwnerListens

Came here today looking for some new lighting options for the house, was a bit disappointed with the selection. Seemed to only have really plain vanity lighting not a good selection or variety I was expecting to find. Did however notice really great pricing on some porcelain floor tiles for possible future home project.

My husband and I go here often for household tools, really great selection and can't beat the prices and just when you think the prices are great they get even better with coupons or sales! We really love shopping at this store and the added bonus of a free item with purchase. All of the staff seems so friendly and we got really great help from the manager Juan extremely friendly and knowledgeable.

My family and I shop at costco regularly not only for groceries but recently in optical and photo! I can now say that the entire store offers such great value and service! We were so happy with our purchase today on new LED lights for our home to help be more energy efficient for 2015.

I couldn't ask for a better place to provide care for our family pets. Our eldest dog had a teeth cleaning and ended up having over 14 teeth pulled, couldn't have asked for her to be in better care. My only hope is that the pricing could have been more affordable, really did appreciate the ability to make payments though.

The bar was comfortable and the bartender made amazing drinks!!! I will be back😄

Love the food allergy support… Would love to see a gluten and dairy free dessert option

It is January 4, 2015 and this is what is on your shelves???!!!! It's expired since October! Gross!!!!

This place was dirty. .no paper towels or tissue in bathroom. Floors was dirty . employees not friendly.

Love the coffee. Seriously the best cup I've ever had and now I come every day to read the news. Is there any way you can increase the "time-out" on you r WiFi service? I must login dozens of times, once after every article, by clicking the tiny link to avoid Facebook. Thanks and keep up the great work!

We greatly enjoyed the meal, and the service was excellent. We did feel however that, unlike the main courses, the desserts were not particularly interesting.

Hi so i think you guys need to have a lid on them bagels!! Or put them in a bag so there more fresh! Cause I go to the the other philz and there's are all more fresh and tastes better! Because there in a bag! Not siting out all day

Gorgeous hotel that has top notch service. My go to on all Seattle visits.

Lube Doctor is professional and proficient!

Question about your trio of tartar - can I come in and order it but only get two of the fish? If so, can you sub another one of them for the third?

Can I order CDs of any music? Do you have early beatles albums?

I ordered the warm beet soup and it wasn't warm at all - seemed like it had been sitting out or something. I was very disappointed especially since I spent $14 on it. Is this normal at your restaurant?

The pomegranate refresher was delightful. I loved everything about the 30 minute luncheon except it wasn't 30 minutes. I'd like to schedule your place again but it has to stay on time.

The waiter forgot our sauce :-(

Wow that's wonderful! Thanks so much for getting back to me! I'll text ahead for an order of 12+ of the same type. Take care!

I get lunch here at least twice a week - love most items especially the burgers! However - the garlic fries can be hit or miss. Last time they were burnt, the time before they were perfect, and this time the garlic was just plopped on the corner of the fries and not mixed in at all. You should check into the consistency of this since you serve it with every lunch dish.

People are friendly at this place. Not pushy salespeople. I like that. Keep it up!

Don't kick people out of the dinner tables. That's rude unless you let us know ahead of time there's a time limit.

Thanks but I prefer to remain anonymous. I'm not the type to speak up in person about stuff. I like your place and thought you may want to know what happened for future customers. Thanks for getting back to me though - that in itself says a lot about your customer service.

Please get larger cups for water so you don't have to interrupt conversations every five minutes for a refill. Sat for lunch today and was interrupted six times.

I love Korean food. Do u have Korean food classes?

I'm glad you listen to your customers and this is actually better than facebook bc it's as easy as text messaging and I can remain anonymous. Do you use OwnerListens at all of your locations? Also - came back again after your response and was happy with everything (including my iced drink). Thanks again!

I love coming here but the flapjacks and waffles came out a little cold today. I think they were sitting out too long. Did you have fewer people on staff today or something?

Hello! I get cold build your own sandwiches from your business everyday. I have noticed that some days I am charged $7 flat and most days I am charged something like $7.59- I asked the cashier and he explained there's a fee for hot sandwiches. So I guess I've been accidentally charged this fee. Please let your team know. Also, I find a some inconsistency across the team with the sandwich making- most are great but occasionally an employee will very sloppily/lazily put together my sandwich. Thanks for reading!

Cheap gas because of the road construction, but a little hard to get in to.

Great place but the service could be stepped up a bit.

It looks like the floor could benefit from a once over. so dirty,

A great bridal boutique! Sheila is kind and flexible with her schedule to accommodate brides. Love!

Dr. Colyn is awesome!

Linguini mare shouldn't be so soupy

Bring back mint flavor. I don't come anymore since you removed it.

I think it would be a great improvement and show your commitment to being "green" if you automatically offer all your customers drinks in "for here" cups. It seems like some don't realize that's an option, and the drink tastes better out of a real cup anyway.

I love this store and appreciate the selection of organic produce and that you even have frozen organic chicken nuggets. It would be nice if your whole roasted chicken was Mary's or Rocky, something free range.

Just wondering if you have Pump Reimbursement Program that could reimburse cost of my pump if I donate?

Open another location in Napa please!

If the receipt is bigger than the burrito. We've got a problem.

I don't come here often because the music is just too loud. It's more bar than coffee shop. Background music is a must but I shouldn't have to blast my headphones just to hear my own music. Turn it down by about a third and you'll be golden.

The service was very slow! We waited 15mins to order, and at least 30mins for our bill after we finished. Awesome food but they definitely needed another 2-3 people working the tables.

Your cashiers have an attitude & need to be more customer friendly

Being a home buyer, I felt very in the dark in finding a Home Inspector. I narrowed it down to a couple of inspectors (including Don). Basically I original chose Don based on location and his schedule. We met at the house and he began his inspection. He was highly detailed on his inspection. Starting in the kitchen (it was raining), started the dish washer, oven, and stove to ensure operating appropriately, from there he started with the sink. He spent 10 minutes checking operation and setup. He continued to each room making sure everything works correctly, looking in closets, opening drawers and cabinets. Moving down stairs he meticulously checked for moisture in the basement, taking a detailed look at the water lines, electrical box, and sump pumps. Moving outside, he climbed on the (wet) roof and checked it thoroughly. Climbing in multiple spots to see the whole roof. Took time checking for any root that might be on decks. Overall, I am very pleased with the outcome of his inspection and would highly recommend him.

A few people helped us. But main person had a shaved head and glasses. He was great!

Yes, I didn't pay for it. The manager made sure of that. If you look at the screenshot, the arithmetic is wrong. The items do not add up to the subtotal. The same mistake is in the confirmation email too. This is the second time I have tried to use the online website to place an order. The first time the website refused to accept my order because of an "error" in one of my items. I couldn't work out which item so I gave up and called the shop directly. My experience so far with the online ordering website has not been good.

We ordered an open steal sandwich as part of the meal there were onion rings upon biting into one there was a long dark hair inside. We are very disappointed that when this was drawn to both the waitress and another employee that nothing was done in restitution. We won't be returning here to eat after this experience.

Do you havw this in red and black

Hi, we were charged for Falafel ($4) for our take away order but it wasn't in the bag. We discovered it only when we got home.

Very disappointed with my food I waited at least 10 minutes longer than I was quoted and then I believe I was just given food that had been sitting around and not yet picked up. I was number 79 and the boxes had a 68 crossed out and 79 written next to it. This would not be an issue but the pizza and calzone were cold and hard when I got home (not even 5 miles away) This is at least the 3 time this has happened in the last 3 months. I maybe getting my takeout from elsewhere in the future.

OWNERLISTENS NOW SUPPORTS iBEACONS

Are you interested in learning how long customers wait in line before giving up?

Would you like to know when customers can’t find a product so you can send help?

When a customer leaves the store, would you like to collect their feedback or a net promoter score?

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online buzz

"We live in the future now, where reviews live forever. Where a few lil’ red stars can make or break your business. OwnerListens, a startup that spun out of a hummus shop in Palo Alto, is trying to give customers a more direct alternative to Yelp"

"Owner Oren Dobronsky noticed that patrons would usually request to speak with him to leave positive or negative feedback — but he wasn’t always around to hear it. Dobronsky also came to the conclusion that it’s easier to offer incisive feedback (highly valuable for any business) in an anonymous setting. He’s got a point."

"Business owners who aren’t collecting data are facing a major opportunity cost. Even when the data is readily available, businesses seldom think to capture it. This process requires upfront planning. Once the right systems are in place, however, business owners can focus on collecting the exact information that they need."

Request a Demo

  • Provide your contact info and an
  • OwnerListens specialist will contact you shortly.

Or call us at: 650-308-8423

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OVER 50% OF CUSTOMERS MAKE PURCHASE DECISIONS BASED ON ONLINE RATINGS AND SOCIAL MEDIA

OwnerListens protects and improves your business reputation

Feedback

Increase online ratings
by preventing
negative reviews

Shine

Publish positive
feedback on
social media

Mobile Marketing

Send customers
mobile offers to
inspire loyalty

Report

Track ratings trends to improve business performance

Dashboard

Monitor multiple locations, managers, and staff in real time

HOW IT WORKS

OwnerListens sits between the business
and the customer’s device to protect
both side's privacy.

Complaints, questions and
compliments are delivered
privately and immediately.

The Business can reply in real time, compensate, and invite the customer
to special offers.

OwnerListens offers five products that help your clients grow their businesses, both in terms of customers and dollars.
As a reseller, offering value added services on the OwnerListens platform provides you a stable, recurring stream of monthly revenue.

Feedback

Increase online ratings
by preventing
negative reviews

Shine

Publish positive
feedback on
social media

Mobile Marketing

Send customers
mobile offers to
inspire loyalty

Report

Track ratings trends to improve business performance

Dashboard

Monitor multiple locations, managers, and staff in real time

Better retention, higher profitability, greater customer satisfaction. When our customers win, we win. OwnerListens makes that happen.

Jay Skowron, Hospitality Defender

Program Attributes:

  • Charge the business what you want, just pay a flat rate fee per location to OwnerListens
  • Learn to implement OwnerListens products in under 60 minutes, and access educational and support resources 24/7
  • Get field-tested sales materials, along with professionally designed in-store signage

Started in 2011 by a restaurant owner and a tech entrepreneur, OwnerListens has grown to serve over 4,000 businesses in all 50 States.
Our products serve all types of businesses including: restaurants, coffee shops, dentists, auto mechanics, hotels, and more!

What’s in it for you as a value-added reseller?

More, stable monthly revenue, and a deeper engagement with your clients.
With 25 business locations signed on, you could make an additional $5,100 EVERY MONTH.

What’s in it for your clients?

Improved online ratings, increased revenue, and enhanced customer retention and loyalty.
The typical OwnerListens business sees a ½ to 1 Yelp star improvement within 6 months

It’s simple to get started:

  • Fill out the short application form
  • An OwnerListens Reseller Specialist will contact you regarding your authorization
  • Complete a 90 minute online training program

Questions about the Reseller Program?

Call us at: 650-308-8423

Please enter your name
Please enter a valid email

OWNER TESTIMONIALS

Lily Kolkema, Philz Coffee

We really want to know what our customers think, the good and the bad, so we can provide the best experience possible and meet the individual needs of separate locations.
OwnerListens is one of the ways we have nurtured such a loyal clientele.

Katie Manijak, Whole Foods Palo Alto

With direct customer feedback, we can stay current on how our shoppers feel and how well our Team Members are doing.
We can also respond much faster via the OwnerListens inbox compared to trying to decipher handwritten letters ...
It's completely anonymous and allows shoppers to ask questions they may otherwise not feel comfortable asking.

Winston Wint, Mango Caribbean Restaurant & Bar

OwnerListens is the piece that puts owners and consumers together ... If someone is going to sit at the end of the meal and send the owner a message, I'm going to take that more seriously.
The instantaneous messaging is key. It's fresh in my mind, it's fresh in my employee's minds, and we can address the situation immediately.

Shoshana Chopra, All Spice

I have OwnerListens messaging in my check presenters. It's really effective and I respond to all my feedback.

Over 4000 businesses are already
listening across the US and Canada

Questions or feedback?
Questions or feedback?
Text us:
650-825-1166