All organizations are interested in customer feedback. It’s the best way to know whether employees are providing great services, products are meeting expectations and facilities are well maintained.
However, authentic, thoughtful feedback is extremely difficult to get.
OwnerListens' Feedback solution makes it easy for customers to provide in-the-moment feedback. It's quick, anonymous and virtually effortless for a customer to pull out their mobile phone, see the business name automatically pop up in the OwnerListens app and write up their immediate thoughts. OwnerListens also helps business close the loop and respond to the customer while maintaining the customer's anonymity. This not only delights customers in the short run, it encourages them to leave feedback in the future.
A customer can send you a feedback via:
In-the-moment feedback shows you care.
When a brand listens and responds to feedback, customers feel that their opinions matter, strengthening their sense of loyalty.
"It was amazing to get an answer from the manager within minutes. He went out of his way to fix the problem and I was out of there in 15 minutes. I’ve come back three times since"Katie James