“The average OwnerListens business sees a ½ to 1 Yelp star improvement within 6 months.*
That means extra revenue coming in the door. Every day.”
How It Works
1Each location gets a smart SMS number and custom signs
2Customer sends a text from their smartphone
3OwnerListens routes the message to the right person in real time. The manager responds immediately via SMS, email or web
4Management monitors locations via web dashboard, analyzes trends, flags problems, and evaluates branch performance
WHY CHOOSE AN SMS-BASED SOLUTION?
Current customer service channels are obsolete. They are slow, cumbersome, outdated, and customers don’t want to share their personal information. Customers would rather avoid an in-person confrontation, especially when out with loved ones, friends or coworkers.
Social media savvy customers are used to instant responses. 81% of adults use instant messaging to communicate (Comscore research) and 73 percent use social media (Pew research). They turn to social media and review sites to complain because it’s easier and more immediate than emails, contact forms or phone calls.
It's as easy as sending a text...because it IS just sending a text. Customers like the ease of use. Customers who receive real time responses from businesses describe their customer experience as “magical” and are 84% more likely to visit the business again.
WHY IT’S BETTER THAN ANY OTHER SYSTEM?
Simple and Easy to Use
No new technology is required for you or your customers. For your customers sending you feedback, it is just sending a text. For you responding to feedback, it is just sending an email or text.
Management and employees are accountable
Unlike reviews on Yelp or other sites, every OwnerListens message has a real time date and time stamp so you know exactly who was in charge when the incident occurred, how long they took to reply and whether their solution was successful.
Tested and Effective
The OwnerListens FEEDBACK platform is being used by over 9000 businesses across the US. From local coffee shops, Michelin star restaurants, high-end regional grocery store chains to dentists, doctors and auto mechanics, we serve all kinds of businesses!
FEEDBACK masks emails and phone numbers of customers and managers so they can have a text-based conversation without worrying about leaking private contact info. Also, OwnerListens can easily block fake or harassing messages.
PAID ADVANCED FEATURES
The basic version of FEEDBACK comes with two users. Messages are sent to both users and when one of them responds the other is alerted immediately.
Some businesses with more complex operations might require additional users. FEEDBACK can route messages for up to 50 users on the same SMS phone number. The manager on the ground responds while others receive updates, and can jump in to help when needed. There is a charge for each additional user. Bulk user packages are also available.
Another advanced feature is an automated response that can be sent to customers immediately or with a time delay. If your managers might not be able to respond quickly to customer messages, you may consider purchasing this add-on feature or consider purchasing a package that includes the OwnerListens Dashboard which has a built-in auto response feature.
Escalation services are also available with FEEDBACK. Escalation services alert a higher level manager if a set time has passed and the customer has not received a response. It’s a failsafe that ensures no customer falls through the cracks.
GET “FEEDBACK” TO PROTECT YOUR BUSINESS
Send us your contact info and sales representative will get back to you within 24 hours
Questions about Feedback?
Text or call us at: 650-825-1166