Download OwnerListens

OwnerListens helps businesses provide excellent service, get the most out of each employee and build a personal relationship with each customer.



Chat with customers the way they talk to family and friends: on mobile!


Customers expect responses as instant as the social media and texting they’re used to.


Making a personal connection is the difference – speak directly with customers.

Exceed Customer Expectations


Don't let a customer walk out empty handed because they couldn't find a sales associate or were embarrassed to ask a question...

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Open the door to 1-on-1 relationships with customers and discover your star employees in the process...

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Monitor quality and employee performance at each point of service. With in-the-moment feedback, every customer...

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Which stores are providing great service?
Which employees are doing an exceptional job?
Are customers satisfied ...

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the results

Increase customer loyalty and revenue

Save on contact center costs

Make in-store staff more efficient

Check out what people are telling businesses on OwnerListens

Helpful staff. Went In to buy games for an 8 yr ols. I needed advice on age appropriate games. Your guy Joey was super helpful. I bought 3 games for PS3 with his advice.

The guy with glasses was awesome. Perfect service.

Great massage at this hotel but I wanted to book another one and no one answered the phone.

What an adorable salon!!! Love the decor and available services! Stylist Justine is amazing she does great work and is so friendly!!

Good selection of beer at this supermarket! A little cluttered inside. Please clear the aisles.

have more cashiers. also last time the computer froze. I come here for all my pharmacy needs but this has to stop.

Such an amazing collection!! I have been so pleased with the last several exhibits at the museum! Keep it up!

Such a wonderful store!! One of my favorite stores I have ever visited! Do you have an online store? I'm visiting from out of town.

Its nice to have a store so close but clothes are much too overpriced!! I hope you can survive here.

Too many expensive designer stores- stop getting rid of the good shops! Please give us back the friendly mall selection we had before.

I would eat at your restaurant if you guys switched to local, sustainable products.

Instruments are good but the lockers are gross.

I love your stuff! keep up the good work!

Doesn't taste as good as it should for the price you pay. Too oily and some of the ingredients felt cheap.

You have great employees with fantastic attitudes. My only complaint is multiple errors in my bill every single time.

You can be very rude and insulting sometimes. I just saw your cashier be very insensitive to a black customer. dislike.

Pretty good service , but your station never takes my card and I have to go into the store to get gas. Not very convenient.

Turn the music down especially during the day. This is not a club.

I came in today and the chicken fried steak wasn't up to snuff. It was fairly raw and it was the first time I didn't take home a doggy bag!

I love Luckys because it is cheep and convenient but your lack of fresh produce is horrible. I have purchased and thrown away produce from here multiple times. Fix this.

I love this little market but the amount of expired food is not a good sign for you guys.

I like the new decor, really great.

Prices are ok but the guy across the street has better prices. Just saying.

First time visit. Very good. May want to think about expanding to include a couple of big and tall sizes

Ever think of going into indianapolis Indiana market?

I so not come here very often, but when I do the service is consistently surly.

I liked your new store design, but you need to recharge the smartphones! I couldn't try the new Samsung Galaxy S6..

Hello: I used to visit your agency before. Cant get a hold of you today or yesterday. Absolutely no answer, reply or anything by text or phone.

We are at your Cupertino store now. We waited for more than 10 mins for our drink. The thing piss me off is not the wait. It's that the person took our o rder actually made a drink for people came in later who seems to be her friend. The reason why I knew he came in later because he took the drink then wal ked over to pay. We all paid immediately after ordering.

I'm here at the car wash and went to vacuum my car , it turns on but the suction is lousy.

Excellent coffee. New Manhattan is my favorite. Best coffee I've ever had!

What can you do better? NOTHING! Because you're awesome.

A little bit of Nirvana! Love it.

Came here today looking for some new lighting options for the house, was a bit disappointed with the selection. Seemed to only have really plain vanity lighting not a good selection or variety I was expecting to find. Did however notice really great pricing on some porcelain floor tiles for possible future home project.

My husband and I go here often for household tools, really great selection and can't beat the prices and just when you think the prices are great they get even better with coupons or sales! We really love shopping at this store and the added bonus of a free item with purchase. All of the staff seems so friendly and we got really great help from the manager Juan extremely friendly and knowledgeable.

My family and I shop at costco regularly not only for groceries but recently in optical and photo! I can now say that the entire store offers such great value and service! We were so happy with our purchase today on new LED lights for our home to help be more energy efficient for 2015.

I couldn't ask for a better place to provide care for our family pets. Our eldest dog had a teeth cleaning and ended up having over 14 teeth pulled, couldn't have asked for her to be in better care. My only hope is that the pricing could have been more affordable, really did appreciate the ability to make payments though.

The bar was comfortable and the bartender made amazing drinks!!! I will be back😄

Love the food allergy support… Would love to see a gluten and dairy free dessert option

It is January 4, 2015 and this is what is on your shelves???!!!! It's expired since October! Gross!!!!

This place was dirty. .no paper towels or tissue in bathroom. Floors was dirty . employees not friendly.

Love the coffee. Seriously the best cup I've ever had and now I come every day to read the news. Is there any way you can increase the "time-out" on you r WiFi service? I must login dozens of times, once after every article, by clicking the tiny link to avoid Facebook. Thanks and keep up the great work!

We greatly enjoyed the meal, and the service was excellent. We did feel however that, unlike the main courses, the desserts were not particularly interesting.

Hi so i think you guys need to have a lid on them bagels!! Or put them in a bag so there more fresh! Cause I go to the the other philz and there's are all more fresh and tastes better! Because there in a bag! Not siting out all day

Gorgeous hotel that has top notch service. My go to on all Seattle visits.

Lube Doctor is professional and proficient!

Question about your trio of tartar - can I come in and order it but only get two of the fish? If so, can you sub another one of them for the third?

Can I order CDs of any music? Do you have early beatles albums?

I ordered the warm beet soup and it wasn't warm at all - seemed like it had been sitting out or something. I was very disappointed especially since I spent $14 on it. Is this normal at your restaurant?

The pomegranate refresher was delightful. I loved everything about the 30 minute luncheon except it wasn't 30 minutes. I'd like to schedule your place again but it has to stay on time.


Are you interested in learning how long customers wait in line before giving up?

Would you like to know when customers can’t find a product so you can send help?

When a customer leaves the store, would you like to collect their feedback or a net promoter score?

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online buzz

"We live in the future now, where reviews live forever. Where a few lil’ red stars can make or break your business. OwnerListens, a startup that spun out of a hummus shop in Palo Alto, is trying to give customers a more direct alternative to Yelp"

"Owner Oren Dobronsky noticed that patrons would usually request to speak with him to leave positive or negative feedback — but he wasn’t always around to hear it. Dobronsky also came to the conclusion that it’s easier to offer incisive feedback (highly valuable for any business) in an anonymous setting. He’s got a point."

"Business owners who aren’t collecting data are facing a major opportunity cost. Even when the data is readily available, businesses seldom think to capture it. This process requires upfront planning. Once the right systems are in place, however, business owners can focus on collecting the exact information that they need."

Request a Demo

  • Provide your contact info and an
  • OwnerListens specialist will contact you shortly.

Text or call us at: 650-825-1166

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OwnerListens protects and improves your business reputation


Increase online ratings
by preventing
negative reviews


Publish positive
feedback on
social media

Mobile Marketing

Send customers
mobile offers to
inspire loyalty


Track ratings trends to improve business performance


Monitor multiple locations, managers, and staff in real time


OwnerListens sits between the business
and the customer’s device to protect
both side's privacy.

Complaints, questions and
compliments are delivered
privately and immediately.

The Business can reply in real time, compensate, and invite the customer
to special offers.

OwnerListens offers five products that help your clients grow their businesses, both in terms of customers and dollars.
As a reseller, offering value added services on the OwnerListens platform provides you a stable, recurring stream of monthly revenue.


Increase online ratings
by preventing
negative reviews


Publish positive
feedback on
social media

Mobile Marketing

Send customers
mobile offers to
inspire loyalty


Track ratings trends to improve business performance


Monitor multiple locations, managers, and staff in real time

Better retention, higher profitability, greater customer satisfaction. When our customers win, we win. OwnerListens makes that happen.

Jay Skowron, Hospitality Defender

Program Attributes:

  • Charge the business what you want, just pay a flat rate fee per location to OwnerListens
  • Learn to implement OwnerListens products in under 60 minutes, and access educational and support resources 24/7
  • Get field-tested sales materials, along with professionally designed in-store signage

Started in 2011 by a restaurant owner and a tech entrepreneur, OwnerListens has grown to serve over 8,000 businesses in all 50 States.
Our products serve all types of businesses including: restaurants, coffee shops, dentists, auto mechanics, hotels, and more!

What’s in it for you as a value-added reseller?

More, stable monthly revenue, and a deeper engagement with your clients.
With 25 business locations signed on, you could make an additional $5,100 EVERY MONTH.

What’s in it for your clients?

Improved online ratings, increased revenue, and enhanced customer retention and loyalty.
The typical OwnerListens business sees a ½ to 1 Yelp star improvement within 6 months

It’s simple to get started:

  • Fill out the short application form
  • An OwnerListens Reseller Specialist will contact you regarding your authorization
  • Complete a 90 minute online training program

Questions about the Reseller Program?

Text or call us at: 650-825-1166

Please enter your name
Please enter a valid email


Lily Kolkema, Philz Coffee

We really want to know what our customers think, the good and the bad, so we can provide the best experience possible and meet the individual needs of separate locations.
OwnerListens is one of the ways we have nurtured such a loyal clientele.

Katie Manijak, Whole Foods Palo Alto

With direct customer feedback, we can stay current on how our shoppers feel and how well our Team Members are doing.
We can also respond much faster via the OwnerListens inbox compared to trying to decipher handwritten letters ...
It's completely anonymous and allows shoppers to ask questions they may otherwise not feel comfortable asking.

Winston Wint, Mango Caribbean Restaurant & Bar

OwnerListens is the piece that puts owners and consumers together ... If someone is going to sit at the end of the meal and send the owner a message, I'm going to take that more seriously.
The instantaneous messaging is key. It's fresh in my mind, it's fresh in my employee's minds, and we can address the situation immediately.

Shoshana Chopra, All Spice

I have OwnerListens messaging in my check presenters. It's really effective and I respond to all my feedback.

Over 9000 businesses are already
listening across the US and Canada